Refund Policy

The GotBurnout platform provides members with immediate access to proprietary digital assets, including our private engineering knowledge base, system prompt libraries, autonomous AI agent skills, specialized courses, and advanced analytics tools.

All materials and services (including Plus and Pro subscriptions, standalone prompt packs, and guides) constitute intangible digital content and online services.

Under applicable consumer protection laws (including Article 16(m) of EU Directive 2011/83/EU on Consumer Rights and international electronic commerce standards):

• Contractual performance is fully completed at the moment of payment authorization and access provisioning.
• Because the user immediately gains full, irrevocable, and unrestricted access to the entire library of protected digital content upon payment, the service is deemed fully rendered and consumed immediately upon purchase.

Due to the nature of digital goods—which cannot be physically retrieved, unread, or returned once accessed or downloaded:

• Payments for subscriptions (Plus / Pro) and standalone digital materials are strictly non-refundable.
• The statutory 14-day cooling-off or withdrawal period applicable to physical tangible goods does not apply to digital content supplied online once access has begun with the consumer's explicit prior consent.
• By completing a transaction, the user acknowledges and explicitly agrees that immediate access is provided and that all statutory rights of withdrawal are waived upon activation.

We value our community's trust and examine refund requests exclusively under the following objective circumstances:

1. Duplicate or Erroneous Bank Charges: If an unintentional duplicate charge occurs due to a technical error of the payment gateway or acquiring bank, the redundant amount will be refunded 100% unconditionally and promptly.
2. Critical Platform Failure: If, due to an unresolved technical failure on the GotBurnout platform, prepaid digital access could not be activated within 48 hours following a support report, a full refund will be granted.

• Users may cancel recurring subscription renewals at any time directly through their cabinet or by contacting customer support.
• Upon cancellation, charges for the currently active billing period are non-refundable. Paid access remains fully active until the end of the paid term, and no further automatic renewals will occur.

If you experienced a technical duplicate transaction or access activation failure, please contact support:

• Merchant: Sole Proprietorship ORLOV ANDRII OLEKSANDROVYCH (TIN: 3399807794)
• Phone: +38 (075) 000-13-17
• Email: gotburnout.io@gmail.com / ople.agency@gmail.com
• Telegram: @volroyirdna / @opleagency

Please provide:

1. Your registered email address or Telegram @username.
2. Monobank invoice reference ID (or transaction timestamp and amount).
3. A clear description of the technical issue.

Requests are reviewed by administrators within 24 hours. Upon verification, reversals are processed via Monobank back to the original funding card.